1. Return and Exchange Policy Overview
At www.precisionnuts.com, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, you may return the items for a refund or exchange under the following conditions.
2. Eligibility for Returns and Exchanges
- Time Frame: You have 30 days from the date of delivery to initiate a return or exchange.
- Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
- Exclusions: Customized items, intimate apparel, and gift cards are not eligible for return or exchange.
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email our customer service at [email protected] to request a return authorization.
- Provide Information: Include your order number, item details, and reason for return.
- Receive Instructions: We will provide detailed instructions on how to return your item.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.
5. Refund Processing
Once we receive your returned item, we will inspect it and process your refund. Refunds will be credited to the original payment method within 7-10 business days.